Customer Support Testimonials
A partial list of BioDiscovery customer support feedback.Tel Aviv University
Let me first congratulate you on your wonderful customer service - not only was my question received and answered the very next day, but the answer was precise, brief and to the point. Needless to say it provided me with the help I required and assisted me in future uses of that specific application...
University of Michigan Medical School
Dr. Prakash has provided excellent directions on use of the GeneSight software and has been most patient in answering many of my questions. I look forward to continuing interacting with Dr.Prakash...
Dow Chemical
I have been happy with Dr. Che's technical support. His help was great to speed up our research progress...
Wayne State University
Thank you for solving the problem and helping me to carry on with my gene analysis. What can I say, you have been very helpful....
Deakin University
Dr. Zhiwei Che and myself have made several email contacts. In all cases, Zhiwei has always promptly replied with useful information. While away from work, Zhiwei organized for Dr. Pankaj Prakash to handle my queries which I was also very happy with the information provided. Through these communications, I have sorted the issues I was having with using GeneSight...
Sanofi
I am doing very good after receiving your help. First of all, your tech. support is great. Support did great job. Without their support, i couldn't create my files. So I evaluate your tech. support to the best possible...
University of Puerto Rico
On behalf of Dr. Diana Gomez , Ms Lilliam Villanueva , and myself I want to thank you for offering us such a complete training program this week. The attention and the useful instruction provided to us by Dr. Prakash was outstanding. We also had the opportunity to work on our own data which was very exciting. Thanks again to you and Pankaj for the great experience.
Emergen Researcher
Dr. Pankaj Prakash did indeed help me with an evaluation of the GeneSight software. Pankaj was very knowledgeable and pleasant to interact with and his tour of the software was clear and to-the-point....