Installation Support

Installation & Activation

If you have not already reviewed the installation video, please watch one of the videos below. (select the one for your license type).

Node Locked Installation

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Group Floating Installation

If you are still having trouble with installation, please fill out the form below as accurately as possible and click the submit button. Please allow a maximum of 2 business days for BioDiscovery’s technical support to respond to your report.

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Please fill out this form as accurately as possible and click the submit button. Please allow a maximum of 2 business days for BioDiscovery's technical support to respond to your report.

Contact Information
Name*
FirstLast
Email Address*
Telephone
Company*
Product Information
To find your product serial number, look under Help->About from within the application.
Serial Number*
What platform are you using?*
- Windows
- Mac OS
- Linux
Which license type do you have?
- Node-locked
- Group Floating
- Site Floating
Problem Information
Description of Problem*
Do you have administrator privileges?*
- Yes
- No
- Unknown
Steps taken to reproduce problem.