Installation Support

Please refer to the instructions and installation guide sent with your product purchase or renewal email. If you are still having trouble with installation, please fill out the form below as accurately as possible.

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Please fill out this form as accurately as possible and click the submit button. Please allow a maximum of 2 business days for BioDiscovery's technical support to respond to your report.

Contact Information
Name*
FirstLast
Email*
Telephone
Company*
Product Information
To find your product serial number, look under Help->About from within the application.
Serial Number*
What platform are you using?*
- Windows
- Mac OS
- Linux
Which license type do you have?
- Node-locked
- Group Floating
- Site Floating
Problem Information
Description of Problem*
Do you have administrator privileges?*
- Yes
- No
- Unknown
Steps taken to reproduce problem.
Please Enter the Numbers & Letters Below:

Installation Support

Contact Information

Product Information

Problem Information

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