BioDiscovery Product Support

Gain access to all of our resources with a click of the button. Can’t find what you’re looking for? Fill out our Product Support form below.

Product, Installation, and Technical Support

Please refer to the instructions and installation guide sent with your product purchase or renewal email. If you don’t have those, please select the appropriate guide below based on your license type.


Questions or concerns? Fill out this form as accurately as possible and click the submit button. Please allow a maximum of 2 business days for BioDiscovery’s technical support to respond to your report.

Product Support

Contact Information
Support Information

Additional Information

If this is a product support request, please copy and paste the log.txt file located with the Nexus installation folder. (E.g., for Windows: C:\Program Files\BioDiscovery\Nexus 8.0; for Mac: Applications/BioDiscovery/Nexus 8.0)

For product or installation support requests, please describe steps taken in order to recreate the issue.