Product, Installation, and Technical Support

Please refer to the instructions and installation guide sent with your product purchase or renewal email. If you don’t have those, please select the appropriate guide below based on your license type.


Questions or concerns? Fill out this form as accurately as possible and click the submit button. Please allow a maximum of 2 business days for BioDiscovery’s technical support to respond to your report.


Contact Information
Support Information
Not sure? Look under Help -> About from within the application

If this is a product support request, please copy and paste the log.txt file located with the Nexus installation folder. (E.g., for Windows: C:\Program Files\BioDiscovery\Nexus 8.0; for Mac: Applications/BioDiscovery/Nexus 8.0)

For product or installation support requests, please describe steps taken in order to recreate the issue.